Last Updated: 31/05/2024
1. Consumer Rights: Our refund policy is in accordance with the Consumer Rights Act 2015. Customers are entitled to a refund, repair, or replacement if the goods are faulty, not as described, or not fit for purpose.
2. Refund Conditions: To be eligible for a refund, shoes must be returned in their original condition and packaging within 14 days of purchase.
3. Refund Process: To request a refund, please contact our customer service team at info@shechicboutique.com or message us on WhatsApp at +90 536 228 84 62. Once the returned shoes are received and inspected, we will process your refund within 14 days.
4. Return Shipping: Customers are responsible for return shipping costs and any applicable customs expenses, except in cases where the item is being returned due to being faulty, not as described, or not fit for purpose. In such cases, shechicboutique.com will cover these costs.
5. Exceptions: Personalized or customized shoes cannot be returned unless they are faulty.
6. Cancellation Rights: Customers have the right to cancel their order within 14 days of receipt. To exercise this right, please contact our customer service team.
7.Fees : If you meet the other conditions related to the refund process, the amount you paid will be refunded to your payment card or account after deducting the fees charged by payment providers, bank transfer fees, and any product customs fees (if applicable) from the amount you paid.
8. Contact Information: For any refund inquiries, please contact us at info@shechicboutique.com or message us on WhatsApp at +90 536 228 84 62.